For any query regarding SacoorBrothers.com, do not hesitate to contact the Customer Care department:

Chat

WhatsApp: +351969722667

Telephone: +351210046870

Email: customercare@sacoor.com

Yes, but if there is any difference between the prices that appear on the website and the prices that are marked on the part labels, the correct price will always be that on the purchase invoice.

The "Special prices" section has exclusive Online Discounts

You must be over 18 years old and provide a European home address for shipping and billing. Items are stored in the shopping basket for 24 hours, be careful as items are not reserved. When you have finished selecting the items you want to purchase, click on “Basket" to place the order. The price and availability will be displayed. You can also edit your order at this stage. When you are satisfied with your order, complete your purchase. After placing your order, you will receive a confirmation email. Another email will be sent to notify you that your order has been shipped, with the tracking number that allows you to track the delivery status of your order. order.

• Wishlist is a feature that allows registered users to identify products they wish to purchase. This way you will always have these products identified. To add a new item, after selecting the color and size, simply click on the heart symbol found on the product page.
  
  Please note that placing a product on the Wishlist does not mean that it is reserved, meaning that the stock available for the selected color and size remains available for sale in the online store and may run out. We remind you that information about product availability is online.

Sewing is free for customers who are members of the Sacoor Loyalty Program (Except Sacoor Outlet and Sacoor Blue).

Customers who purchase items from the online store can have their sewing done at any of the Sacoor Brothers stores.

The free sewing service is not applicable to items purchased in the Special Deals area.

Yes. Subscribe to the Newsletter and receive information about the latest news from Sacoor Brothers.

In your account field you can simply choose not to select the subscription. Fill in the data and save the changes.

If you don't remember your password, you can recover it in the Login field. You will receive an email with instructions for setting a new password.

Click on Registration at the top of the Sacoorbrothers.com home page.

Fill in the mandatory fields on the form. Create new account. Confirm the user account.

From now on you will be registered as a Sacoorbrothers.com customer.

You can access your data, change it and cancel it in the "Profile" section on the main page of Sacoorbrothers.com.

You can also request a change of data by contacting customercare@sacoor.com

Yes, in your customer area, you can access your purchase history.

All the data you provide will be stored securely in our systems, so that you do not have to enter them again, making your future purchases faster.

Choose the area (woman, man, child) and family (type of item).
View the product(s) you are interested in. Click on the article to enlarge the image and information about it.
Select an item and add it to the basket. You can then choose whether to continue shopping or process your order.
If you wish to process your request, you have the option of doing so by registering.
Choose a delivery method.
Select a payment method.
Confirm your order.
You will receive an email confirming your order.

Yes, when you access your customer area, you will be able to know at any time what status your order is in. To consult us about the delivery of an order, please contact our Customer Care using the following contact details:

Chat
WhatsApp: +351969722667
Telephone: +351210046870
Email: customercare@sacoor.com

• Yes, you can delete any items you don't want before finalizing your order.

Yes, you can modify your order if it has not yet been completed. If you want to modify your order once it has been completed, you must contact Customer Care.

To clarify any doubts in this regard, please contact Customer Care, using the following contact details:

Chat
WhatsApp: +351969722667
Telephone: +351210046870
Email: customercare@sacoor.com

Yes, except in cases where a given article has been manufactured following artisanal processes (brushing, waxing, aging, etc.) in which small differences could be observed between articles of the same reference.

To better identify your size, on each product page, there is a link to the Size Guide for consultation.

Add the items you like most to your Wishlist so you don't lose track of them.
Sign in or create an account if you want to access them from any device.

No. Including an item in the basket does not guarantee its reservation or availability. There are items that are in high demand and may sell out before you make your purchase, despite having been available when you added them to your basket.

• Currently, you can buy online in Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy , Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City.

You can receive your order at the address of your choice (home, work, etc. - never at a post office), at a Sacoor Brothers store of your choice, or at one of the participating Pick Up points.

Shipping fees apply per order. The exact price of each shipment depends on the country of delivery. Customs fees are always charged for countries outside the EU and are included in the values ​​that these countries mention at checkout (even for orders over €150). Orders placed before 12pm are shipped that day. After this time, they will be dispatched on the following business day. Delivery times depend on the type of shipping selected:

PORTUGAL
• Collection at Sacoor Brothers store - 2/5 working days: free delivery
• Normal Delivery - 2/5 working days: cost 4.95 euros
• Normal Delivery (Islands) - 4/7 working days: cost of 15 euros
• Collection at PickUp Points - 2/5 working days: cost of 3.95 euros

If any of the items are not to your liking, you can request a return up to 15 days after receiving it.

Returns can be made free of charge at a Sacoor Brothers store, except in the following stores:

- Sacoor Outlet

- Sacoor Blue

- Sacoor Brothers Alameda Shopping

- Sacoor Brothers Gaia Shopping

You can go to the store with the items and purchase invoice.

Platinum customers enjoy free returns.

You can find more information about returns here .

To return an order paid by Multibanco you simply have to follow the same procedure that has been indicated so far, whether in a physical store or through "My Account" in our online store. When making the Return request, you will be asked to fill in your IBAN so that the bank transfer can be made. After we receive the items back at the warehouse, we send you an email confirming the return processing.

Once we have approved the return and your bank has processed it (the estimated time varies depending on the bank), you will receive a confirmation email indicating that, within a few days, you will receive the corresponding amount in your account (excluding the value of the shipping).
If the return was made at a Sacoor Brothers store, the return will be made within a maximum period of 15 working days after the request, via bank transfer.

Sacoor Brothers only sells items in perfect condition, so if, exceptionally, you receive a defective item, please contact our Customer Care.

Returns are free for in-store returns or Platinum Customers.

You can exchange the item(s) at Sacoor Brothers stores (except Outlet, Dolce Vita Tejo and Sacoor One). Through the Online system, collection and return are only possible.

Exchanges are made within a maximum period of 15 days, after receipt of the item.

• You can exchange your item at Sacoor Brothers stores (except Outlet, Blue and Club).

We offer the following payment methods: Credit Card, Multibanco Reference (Portugal), MBWAY (Portugal), Paypal and Klarna.

Yes, data is transmitted in SSL encrypted form. To pay with credit cards, you must enter the CVV (Card Verification Value), a code printed on the card that is used as a security measure in e-commerce transactions.

Your card may be declined for the following reasons:

- The card may be expired. Please check if your card is within its expiration date.
- The card may have reached the limit amount allowed to make purchases. Please check with your bank that the limit amount on your card has not been exceeded.
- The data entered is not correct. Please check that you have filled out all the mandatory fields correctly.

Yes, you can obtain an invoice by entering the details in the billing address field.

Practical and secure payment method. Always keep your cell phone and email details up to date! It's very simple, follow the instructions:
1 - Place your order and choose the Multibanco payment method.
2 - You will receive an email with payment details.
3 - Make the payment at an ATM or Homebanking service:
• Select the Payments and other services menu;
• Select the Payment for services / purchases option;
• Enter the data you received: Entity, Reference and Value.
If you do not make payment within 3 days, the order will be cancelled.

Practical and secure payment method. Always keep your cell phone and email details up to date! It's very simple, follow the instructions:
1 - Place your order and choose the Multibanco payment method.
2 - You will receive an email with payment details.
3 - Make the payment at an ATM or Homebanking service:
• Select the Payments and other services menu;
• Select the Payment for services / purchases option;
• Enter the data you received: Entity, Reference and Value.
If you do not make payment within 3 days, the order will be cancelled.

If you do not make payment within 3 days, the order will be cancelled.

If you do not make payment within 3 days, the order will be cancelled.

Please follow the following instructions:
1 – Place your order and choose the PayPal payment method
2 – You will be redirected to a Paypal security page, where you will have to identify yourself in your PayPal account and complete your order. If the PayPal platform informs you of non-acceptance of payment, you will be offered another payment method on the Sacoor Brothers website. The address used to deliver your order will be the one you defined on the Sacoor Brothers website.

The gift slip allows the Customer to send an order to whoever they want without indicating the price, and also to add a personalized message.

You can select this option during the Checkout process. If you require more than one Gift Card, please contact our Customer Care.

Yes, during the Checkout process, you can enter a brief message, which will be printed and included in your order.

The return of an offered product must be made by the person who offered/purchased it. In this case, to proceed with the return you must contact the person who purchased it, so that they can return it, in accordance with the return conditions.
The recipient can also return or exchange the order by going to any of our Sacoor Brothers stores in the same country.

You can purchase a Gift Card at any Sacoor Brothers store except Outlet and Sacoor Club stores.

You can use your Gift Card at any Sacoor Brothers store . You can use your balance in full or in part. Once fully used, the card becomes inactive and cannot be recharged.
At the moment the Gift Card cannot be used Online.

The Gift Card cannot be returned.

Sacoor Club is the loyalty program of Sacoor Brothers, Sacoor Outlet, Sacoor Kids and Sacoor One, launched in 1991. Being a member means having access to unique advantages in all participating stores around the world. Whether you are in Lisbon, London or Belgium, you will always be recognized as a Sacoor Club member with corresponding benefits. Our loyalty program is free and will make your shopping experience more pleasant. Being a member allows you to improve your shopping experience, with services that make each visit to our stores more rewarding.

To become a Sacoor Club member please visit our website
www.sacoorbrothers.com, create an account and receive all membership benefits, accepting the terms and conditions. Alternatively, any member of our store staff will be available to assist you. When you join our online program, your account is automatically activated once you complete registration.

The Sacoor Loyalty Program is a cardless program. As a member, you can identify yourself at any participating store or by presenting your telephone number and personal identification card (with valid photo) to accumulate Points and use your benefits. Some examples of this type of document include your ID, passport or driving license.

The Sacoor Loyalty Program allows you to accumulate points with any purchase at participating stores. The more Points you accumulate, the greater the benefits you can enjoy. Points in the Sacoor Loyalty Program are valued as follows:• Tier Points that are obtained with each purchase and that help you reach the next member level to access a wider world of benefits

How to earn points quickly is something that all our Customers are interested in, so any purchase at a participating Sacoor Brothers store entitles them to Points, even in special campaigns.

An easy-to-use, personalized account welcomes all members of the Sacoor Loyalty Program upon login. You can access total scores, as well as check recent online transactions and lots of other useful information, all at a glance. Through an alert system you can always stay informed about special offers associated with your Sacoor Loyalty Program status.

• Every time you buy at Sacoor Brothers you earn Tier Points. Tier Points are used solely to determine your status, from Silver to Gold and Platinum. These types of points cannot be spent.
• Your Tier Points are calculated using only the net purchase value, free of related deductions and discounts.

Member 0 - 99

Silver 100 - 1499

Gold 1 500 - 2999

Platinum > 3000

Sacoor Club members earn a number of Tier Points equal to the purchase value, net of all deductions and discounts. This means that if your purchase value indicates 100 currency units you will earn 100 Tier Points

Tier Points are credited to your Sacoor Brothers account immediately after you make a purchase.

No. Your account is personal and the Customer must identify themselves in our stores to earn/spend their Points. This is our procedure to ensure that your account is protected and that you can enjoy your benefits safely.

Yes you can. We offer Points on all items, so you can earn Tier Points.

The Sacoor Loyalty Program has three membership statuses. They are Silver, Gold and Platinum. Each new status brings you inviting benefits that improve as you progress through the Sacoor Loyalty Program status. So you can expect to access benefits such as free home delivery of sewing. As soon as you become a member you can start accumulating Points on your purchases with Sacoor Brothers. By accumulating Tier Points you will be able to reach Gold or Platinum status.

The number of Tier Points you need to accumulate to reach Gold and Platinum status varies depending on the country where you are registered. You can find this information online.

The amount of Tier Points you earn on a purchase corresponds to the amount you pay for your purchase.

Your Tier Points are valid for up to 12 months from the date they are earned. In the same calendar year that your Tier Points expire, they will be removed from your account at the end of the month.

Your Silver, Gold or Platinum status is valid for a maximum period of 12 months from the date you were granted that status until your Sacoor Club Level Review Date. However, if at any time during this period you have accumulated enough Tier Points to level up, you will be promoted before the end of this period and assigned a new expiration date.

Your Status Review date takes place on the last day of the month, 12 months after you have obtained Sacoor Loyalty Program status.
Accumulated points are valid for a period of 1 year. The card is renewed every year and the status corresponds to the total points for each year.

Sacoor Loyalty Program status benefits are valid for a maximum period of 12 months from the date it was granted until the Review Date.

• Eligible Sacoor Loyalty Program members must have reached the age of majority in the country where they register for the Sacoor Loyalty Program.

If you are a Silver, Gold or Platinum member, you can enjoy a corresponding discount:

• Silver Member: 5% discount
• Gold Member: 10% discount
• Platinum Member: 30% discount

Your Sacoor Loyalty Program Discount cannot be combined with other existing offers, promotions or discounts.

The Sacoor Loyalty Program account is personal. Your family and friends will need to create a new account if they wish to be part of the Sacoor Loyalty Program.

No. You will have to register again atacoorbrothers.com.

You can only have one Sacoor Loyalty Program account.