Privacy policy

PRIOR CONSENT STATEMENT TO THE PRIVACY POLICY

By accepting this Privacy Policy, you authorize Sacoor* and the companies within the group or affiliated with the entities that own the "Sacoor Brothers" brand (hereinafter referred to as the "Sacoor Group" or simply "Sacoor") to process your personal data provided in the Sacoor Club account registration form, of which you declare ownership, as well as data relating to your commercial and contractual relationship with Sacoor, under the terms described herein.

You further declare that:

You are aware and fully informed that the processing of your personal data includes all operations performed on the data provided, whether by automated means or not, for the following purposes:

  • to improve the operation and features of Sacoor's website (including statistical processing in an aggregated and non-identifiable form);

  • to personalize the services provided;

  • to process transactions;

  • to communicate with you via email, message, or phone regarding transactions, requests, new products, and services;

  • to interact with you on social media and/or use/reproduce publicly available content in which you have identified Sacoor, its brands, or products;

  • to manage your membership in the Sacoor Club.

You accept and consent to the transfer of your data to entities subcontracted by Sacoor, solely for the purposes of research, analysis, contests, promotions, or market studies.

You have been informed that your data will not be sold, exchanged, transferred, or disclosed to entities outside the Sacoor Group, nor used for other purposes.

You acknowledge that your data will be retained as long as you remain a member of the Sacoor Club and wish to benefit from its advantages.

You consent to the use and reproduction, by Sacoor, of your publicly available social media content when you have tagged the brand using a “tag” or “hashtag.”

You are aware that you may, at any time and in accordance with the law, object to, restrict, correct, or request the deletion of your data by emailing customercare@sacoor.com, and that you have the right to lodge a complaint with the competent authority.

You give this consent freely, in an informed and voluntary manner.

You declare that you are 16 years of age or older.

* Sacoor refers to Sacentro – Comércio de Têxteis S.A., including its subsidiaries, affiliates, group companies, and others under common ownership or management control.

PRIVACY POLICY

At Sacoor, we value your privacy and are committed to ensuring a safe experience on our website and digital platforms. We are dedicated to handling your personal data responsibly and protecting it in accordance with industry best practices.

1. Collection of Personal Data

Your personal data will only be collected when voluntarily provided, namely when registering on our website, filling out online or in-store forms, or accessing links sent by Sacoor via email.

Collected data may include: name, address, phone number, date of birth, email, and other information necessary to manage your relationship with Sacoor.
You may visit the website anonymously, but this may limit access to certain features.

2. Purpose of Data Processing

Your data may be used to:

  • Personalize your experience;

  • Improve the website and our services;

  • Process transactions;

  • Communicate with you (transactions, Sacoor Club, updates);

  • Manage contests, promotions, or surveys;

  • Fulfill legal or contractual obligations.

As part of the Sacoor Club program, your data may be shared with operational companies within the Sacoor Group, including franchisees, to ensure a unified experience across all markets where the brand operates.

3. Klarna (Payments)

To provide Klarna payment options, your data may be shared with Klarna during the purchase process to assess eligibility and tailor payment options to your profile, under Klarna’s privacy policy.

4. Data Security

We apply technical and organizational measures to protect your data. However, no digital transmission or storage is 100% secure. Therefore, we disclaim liability for unauthorized access or data breaches to the fullest extent permitted by law.

5. Cookies

We use cookies to optimize navigation, store preferences, and improve our services. A cookie does not allow for the individual identification of users.

6. User Security

We recommend not sharing sensitive information via email. We do not intentionally collect data from minors without parental consent. We are not responsible for data voluntarily posted in public areas such as forums or comments.

7. Third-Party Sharing

We do not sell or disclose your personal data, except to third parties providing services to Sacoor who have committed to confidentiality. Data may be disclosed in legal compliance, to protect rights, or prevent fraud.

8. External Links

Our website may contain links to third-party sites, which have their own privacy policies. Sacoor is not responsible for external privacy practices. We recommend reading their policies before submitting any data.

9. Consent

By using our website, you agree to this Privacy Policy.

10. Data Retention

Data will be stored for up to 10 years after your last purchase, unless legally required otherwise.

11. Data Subject Rights

In accordance with the law, you have the right to access, rectify, restrict, delete, or object to the processing of your personal data, as well as the right to data portability.
You may exercise your rights via customercare@sacoor.com or by contacting the Portuguese Data Protection Authority (CNPD) – www.cnpd.pt.

12. Policy Updates

Sacoor reserves the right to update this Privacy Policy. Changes will be communicated on the website and/or via email. Continued use of the services after notification will be considered acceptance of the changes.

13. Contact

For any questions or to exercise your rights, please contact us at:
Phone: +351 210 046 870
Email: customercare@sacoor.com

Data Controller Identification (Article 13 GDPR):

Entity: SACNET, S.A.
Address: Centro Empresarial de Talaíde, Estrada Octávio Pato, no. 177, Building A, Warehouse 3, 2785-723 S. D. Rana, PORTUGAL
Email: customercare@sacoor.com
VAT Number: 509791484